Returns & Exchanges

At Premiere Online Vape Shop, we strive for complete customer satisfaction by offering a 30-day return window for unopened and unused products. Please note that for safety and hygiene reasons, e-liquids and used coils are not eligible for return.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation of why you wish to return the item.

2

Secure Packaging

Place the unused items back into their original manufacturer packaging, ensuring all seals are intact and including a copy of your packing slip.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Inspection and Refund

Once our warehouse receives and inspects your return for quality compliance, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing